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Vanquish H10 Optic 1/10 4WD Rock Crawler Builders Kit

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SKU: VPS09027

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£469.99 £444.99
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Description

KIT INCLUDES 1 OF 6 LIVERIES

The H10 Optic kit is packaged and shipped with a color and graphic livery that is selected at random. You do not get to select the version you receive. The box has no indication as to what option is included inside. Open your kit to reveal yours! Wheels, tires, and electronics are not included. See disclaimer at bottom.

H10 HYDRO FRONT AXLE

Scale appearance meets performance with the new H10 Hydro Front Axle steering system. Developed to simulate a double ended hydraulic ram steering system used in off-road rigs. Utilizing a standard steering servo hidden behind the axle, the steering system is isolated from the chassis. The H10 Hydro front axle uses a 3pc ram that is protected and moved away from obstacles. The width of the H10 axle is increased by 0.600" compared to the F10 for even greater stability.

H10 HYDRO STEERING HIGHLIGHTS

  • 4-LINK WITH AXLE MOUNTED SERVO: The Hydro ram replaces a traditional tie rod and the steering servo is hidden behind the axle. All new H10 steering knuckles allow for the steering drag link to be protected and out of sight. The Hydro front axle includes VDI universal axle shafts for 47° of steering angle.
  • HARD ANODIZED 90MM S8E SHOCKS: Incision S8E shocks feature a large 8mm bore with adjustable preload and a bleeder style cap. The lower cartridge features dual X-Rings and a compact design to maximize travel. The aluminum body is hard anodized for a smoother and longer lasting product.
  • DETAILED MOLDED TUBE CHASSIS

H10 CHASSIS DETAILS

The styling of the H10 chassis is derived from Trail Buggy’s built to tackle the world's toughest terrain in comfort and style. The 2-seat symmetrical design preserves a narrow overall width for easy navigation around obstacles. Short front and rear overhangs optimize approach and departure, allowing tires to hit obstacles first.

Battery Compartment Size: 93mm x 36mm x 42mm

SECURE BATTERY ACCESS: The access to your battery compartments couldn't be easier with a single pin and latch system holding each side panel on to gain quick access on the trail.

High Pinion Design

Machined Gears in the Axles: The front and rear axles of the H10 Optic Kit get machined hypoid gears and chromoly spools. Made to hold up to whatever power you decide to run in your kit!

H10 OPTIC VFD KIT SPEC

TRANSMISSION

VFD TRANSMISSION: The VFD transmission in the H10 Optic Kit comes spec'd with Machined aluminum Motor Plate, Bearing Plates, Standoffs and spur gear adapter.

LICENSED SPARCO RACING INTERIOR

HIGHLY DETAILED 3D INTERIOR: Molded ABS Interior with scale driver and uses several Licensed Sparco designs

  • Air Pro RF-5W Helmet
  • Land+ Gloves
  • EVO L QRT
  • Competition Race Suit
  • Racing Harness
  • 1/10th Scale
  • Axle Ratio 3.75:1
  • Pinion 13T 32P
  • Spur 56T 32P
  • Overall Width Hex to Hex - 206mm (8.11”)
  • Wheelbase - 337mm (13.26”)
  • Overall Height (w/4.75" Tires) - 198mm (7.80”)
  • Overall Front Ratio 41.3:1
  • Overall Rear Ratio 44.0:1
  • Final Overdrive 6%
  • Battery Compartment Size: 93mm x 36mm x 42mm

Description

The H10 Optic kit is packaged and shipped with a color and graphic package that is selected at random. You do not get to select the version you receive. The box has no indication as to what option is included inside. Open your kit to reveal yours! Some images show wheels and tires installed for illustration purposes only, the H10 Optic Kit does not include wheels, tires, and electronics. See disclaimer at bottom.

The H10 Optic Trail Buggy was developed from the ground up as a purpose built ultimate trail truck. Styled after buggies that are designed to conquer difficult trails in all conditions. The H10 axles feature an increased width over the F10 axles and incorporate a scale hydraulic ram style steering. The servo position is hidden behind the axle and tucks into the chassis during the suspension cycle, preserving the scale look while providing optimal performance. A 13.25” wheelbase and increased track width offer a new level of stability and capability.

The proven VFD transmission comes equipped with a Machined Motor Plate, Standoffs, and Machined Bearing Plates. The VFD transmission low motor placement provides the H10 chassis a balanced and predictable driving dynamic. The innovations don't stop there, the H10 Front axle has an integrated Hydro style ram steering system that provides a direct and protected link between the front tires and hides the servo low behind the rear axle to enhance the scale appearance. The Front and Rear H10 axles are exclusive to the H10 Trail Buggy platform with a 4-Link front and rear suspension and 8.11” hex width providing more stability.

The Optic body design is made from durable injection molded ABS commonly referred to as a “Hard Body” giving the H10 Optic a truly scale driving experience of a rugged and solid Trail Buggy with rigid body panels. Beneath the Optic body panels is a highly detailed ABS interior tray and 3D driver comfortably seated in Sparco EVO L QRT racing seat and decked out in a full Sparco competition racing suit, RF-5W helmet, and Land+ gloves. The access to your battery compartments couldn't be easier with a single pin and latch system holding each side panel on to gain quick access on the trail.

Required Items

  • ESC
  • 540 Motor
  • Servo
  • Radio and Receiver
  • 2-3S LiPo Battery (Compartment Size: 93MM X 36MM X 42MM)
  • Battery Charger
  • 1.9 Wheels with SLW Hubs (Recommended)
  • 4.75" Tall 1.9 Tires (Recommended)

Disclaimer

The H10 Optic Kit is a special release featuring 6 unique liveries, with a chance to receive an exclusive secret variant that cannot be found elsewhere. The livery you receive is selected completely at random, making each purchase a unique and exciting experience.

Please note: This is an unassembled kit, and wheels, tires, and electronics are not included. Some product photos may show completed builds with wheels, tires, and electronics for demonstration purposes only.

Please note: Due to the randomized nature of the product, specific livery requests cannot be accommodated. We aim to create a fun and unexpected experience for all buyers. All sales are final.

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Description

KIT INCLUDES 1 OF 6 LIVERIES

The H10 Optic kit is packaged and shipped with a color and graphic livery that is selected at random. You do not get to select the version you receive. The box has no indication as to what option is included inside. Open your kit to reveal yours! Wheels, tires, and electronics are not included. See disclaimer at bottom.

H10 HYDRO FRONT AXLE

Scale appearance meets performance with the new H10 Hydro Front Axle steering system. Developed to simulate a double ended hydraulic ram steering system used in off-road rigs. Utilizing a standard steering servo hidden behind the axle, the steering system is isolated from the chassis. The H10 Hydro front axle uses a 3pc ram that is protected and moved away from obstacles. The width of the H10 axle is increased by 0.600" compared to the F10 for even greater stability.

H10 HYDRO STEERING HIGHLIGHTS

  • 4-LINK WITH AXLE MOUNTED SERVO: The Hydro ram replaces a traditional tie rod and the steering servo is hidden behind the axle. All new H10 steering knuckles allow for the steering drag link to be protected and out of sight. The Hydro front axle includes VDI universal axle shafts for 47° of steering angle.
  • HARD ANODIZED 90MM S8E SHOCKS: Incision S8E shocks feature a large 8mm bore with adjustable preload and a bleeder style cap. The lower cartridge features dual X-Rings and a compact design to maximize travel. The aluminum body is hard anodized for a smoother and longer lasting product.
  • DETAILED MOLDED TUBE CHASSIS

H10 CHASSIS DETAILS

The styling of the H10 chassis is derived from Trail Buggy’s built to tackle the world's toughest terrain in comfort and style. The 2-seat symmetrical design preserves a narrow overall width for easy navigation around obstacles. Short front and rear overhangs optimize approach and departure, allowing tires to hit obstacles first.

Battery Compartment Size: 93mm x 36mm x 42mm

SECURE BATTERY ACCESS: The access to your battery compartments couldn't be easier with a single pin and latch system holding each side panel on to gain quick access on the trail.

High Pinion Design

Machined Gears in the Axles: The front and rear axles of the H10 Optic Kit get machined hypoid gears and chromoly spools. Made to hold up to whatever power you decide to run in your kit!

H10 OPTIC VFD KIT SPEC

TRANSMISSION

VFD TRANSMISSION: The VFD transmission in the H10 Optic Kit comes spec'd with Machined aluminum Motor Plate, Bearing Plates, Standoffs and spur gear adapter.

LICENSED SPARCO RACING INTERIOR

HIGHLY DETAILED 3D INTERIOR: Molded ABS Interior with scale driver and uses several Licensed Sparco designs

  • Air Pro RF-5W Helmet
  • Land+ Gloves
  • EVO L QRT
  • Competition Race Suit
  • Racing Harness
  • 1/10th Scale
  • Axle Ratio 3.75:1
  • Pinion 13T 32P
  • Spur 56T 32P
  • Overall Width Hex to Hex - 206mm (8.11”)
  • Wheelbase - 337mm (13.26”)
  • Overall Height (w/4.75" Tires) - 198mm (7.80”)
  • Overall Front Ratio 41.3:1
  • Overall Rear Ratio 44.0:1
  • Final Overdrive 6%
  • Battery Compartment Size: 93mm x 36mm x 42mm

Description

The H10 Optic kit is packaged and shipped with a color and graphic package that is selected at random. You do not get to select the version you receive. The box has no indication as to what option is included inside. Open your kit to reveal yours! Some images show wheels and tires installed for illustration purposes only, the H10 Optic Kit does not include wheels, tires, and electronics. See disclaimer at bottom.

The H10 Optic Trail Buggy was developed from the ground up as a purpose built ultimate trail truck. Styled after buggies that are designed to conquer difficult trails in all conditions. The H10 axles feature an increased width over the F10 axles and incorporate a scale hydraulic ram style steering. The servo position is hidden behind the axle and tucks into the chassis during the suspension cycle, preserving the scale look while providing optimal performance. A 13.25” wheelbase and increased track width offer a new level of stability and capability.

The proven VFD transmission comes equipped with a Machined Motor Plate, Standoffs, and Machined Bearing Plates. The VFD transmission low motor placement provides the H10 chassis a balanced and predictable driving dynamic. The innovations don't stop there, the H10 Front axle has an integrated Hydro style ram steering system that provides a direct and protected link between the front tires and hides the servo low behind the rear axle to enhance the scale appearance. The Front and Rear H10 axles are exclusive to the H10 Trail Buggy platform with a 4-Link front and rear suspension and 8.11” hex width providing more stability.

The Optic body design is made from durable injection molded ABS commonly referred to as a “Hard Body” giving the H10 Optic a truly scale driving experience of a rugged and solid Trail Buggy with rigid body panels. Beneath the Optic body panels is a highly detailed ABS interior tray and 3D driver comfortably seated in Sparco EVO L QRT racing seat and decked out in a full Sparco competition racing suit, RF-5W helmet, and Land+ gloves. The access to your battery compartments couldn't be easier with a single pin and latch system holding each side panel on to gain quick access on the trail.

Required Items

  • ESC
  • 540 Motor
  • Servo
  • Radio and Receiver
  • 2-3S LiPo Battery (Compartment Size: 93MM X 36MM X 42MM)
  • Battery Charger
  • 1.9 Wheels with SLW Hubs (Recommended)
  • 4.75" Tall 1.9 Tires (Recommended)

Disclaimer

The H10 Optic Kit is a special release featuring 6 unique liveries, with a chance to receive an exclusive secret variant that cannot be found elsewhere. The livery you receive is selected completely at random, making each purchase a unique and exciting experience.

Please note: This is an unassembled kit, and wheels, tires, and electronics are not included. Some product photos may show completed builds with wheels, tires, and electronics for demonstration purposes only.

Please note: Due to the randomized nature of the product, specific livery requests cannot be accommodated. We aim to create a fun and unexpected experience for all buyers. All sales are final.

Rewards

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Delivery

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Returns

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

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